Moroccan Startup ToumAI Raises €1 Million to Develop Personalized and Sustainable Customer Experience Solutions
The Moroccan startup ToumAI, specializing in artificial intelligence, has secured €1 million in pre-seed funding to develop its customized and sustainable customer experience (CX) solutions.
Its HolistiCX suite integrates Compound AI models, combining open-source artificial intelligence and proprietary models. This approach optimizes voice applications, IVR systems, and churn detection, while reducing computational complexity. ToumAI also offers evolving APIs that facilitate data integration to improve customer relationships.
Present in Morocco, Senegal, and Malta, the company plans to launch in Tunisia. This expansion will be accelerated thanks to this funding, led by Launch Africa Ventures, with the participation of Madica Ventures, Orange Ventures, Digital Africa, GO Ventures, and business angel Bruno Akpaka, supported by BPI France.
