Morocco's Mohammed V Airport Revolutionizes Passenger Experience with Digitalized Journey
The primary air hub of Morocco, Mohammed V Airport in Casablanca, has transformed the traveler experience with a digitalized passenger journey, specifically activated to handle the influx of passengers related to the 2025 African Nations Cup. This system combines self-service technologies, automation, and biometric tools to make airport passage faster, more fluid, and less stressful.
Key Features of the Digitalized Journey
- Automated Check-in and Baggage Drop-off: 10 Self Bag Drop kiosks (located at Level 0 of Terminal 1) allow passengers to check-in, print their boarding passes, and tag and drop off their baggage without going through traditional counters, reducing wait times.
- Self-Service Check-in for Passengers without Checked Baggage: At Terminal 2, kiosks enable passengers without checked baggage to complete their formalities independently and access security and boarding areas directly, saving time.
- Biometric Technologies and Integration with Airlines: The system utilizes advanced digital and biometric solutions and is already being used by several airlines, enhancing the interoperability of the digital journey.
Airline Integration and Interoperability
Several airlines, including Air Arabia, Saudia, and EgyptAir, have integrated their applications with these kiosks, reinforcing the system's interoperability. As reported by various media outlets, including Yabiladi.
Context and Impact
These innovations come at a time when the airport has seen exceptional traffic, with hundreds of thousands of passengers transiting in just a few days and a historic increase in overall traffic. For example, between December 8 and 18, Mohammed V Airport welcomed 292,221 passengers, accounting for 33.7% of the country's total traffic, confirming its role as a major air hub during the competition.
Strategy and Future Plans
This initiative is part of the Moroccan National Airports Authority's (ONDA) "Takeoff 2025" strategy, aiming for the complete digitization of Moroccan airports. The creation of a Digital Factory, deployment of biometric e-gates, and launch of the Smart Airport system enable real-time monitoring of infrastructure and anticipation of malfunctions, laying the foundation for a smooth and secure passenger journey.
Benefits for Tunisian Professionals
For professionals and companies in the transportation, tourism, and logistics sectors, this deployment serves as a concrete example of successful digitalization of operational processes. The Moroccan example illustrates several best practices applicable in Tunisia:
- Streamlining Flows and Reducing Wait Times: Essential for improving customer experience and optimizing operations.
- Gradual Digitalization of Journeys: Combining automatic solutions and human assistance to secure and accelerate services.
- Anticipating Peak Traffic: Enabling effective management of high-traffic periods, whether for sports events or tourist seasons.
