Artificial Intelligence Revolutionizes Email Usage
Zied Machkena kicked off his keynote at the 3rd day of the MCCE with a strong message: artificial intelligence is no longer a futuristic vision, but a reality that is transforming our daily lives, particularly the way we use emails.
According to Machkena, AI has made emails more organized and productive. "In the past, receiving an email could sometimes mean losing hours sorting, analyzing, and responding. Today, 90% of Gmail users use AI tools to generate or organize their messages," he explained.
Machkena added that the massive adoption of technology is following an exponential pace. To illustrate this, he cited striking figures: the telephone took 75 years to reach 100 million users, laptops took 38 years, and the internet is now used by 99% of the connected population. Platforms like WhatsApp, Facebook, and Instagram have reached hundreds of millions of users in just a few years.
The Central Role of Data
Machkena emphasized the crucial role of data: "Every action on an email generates information. Controlling these data is fundamental. Who has the right to use them after processing?" He stressed the need for a clear framework for exploiting customer data and training AI models.
Beyond Automation
Machkena explained that AI goes beyond simple automation. "AI models not only allow for generating responses but also creating precise and instantaneous reports. In the past, preparing a report could take days. Today, an AI tool can do it in just a few minutes."
Accessibility for All
Notably, this revolution is not limited to large enterprises. According to Machkena, small and medium-sized enterprises (SMEs) and individuals can access these technologies thanks to the cloud, making the time-to-market much faster and more secure.
Conclusion
In conclusion, the application of AI to emails illustrates the convergence of massive adoption, strategic data exploitation, and improvement of daily life. According to Machkena, "understanding this exponential pace is essential to anticipate the future."
