Tunisia’s Khedamet App Launches on iOS, Expanding Digital Public Services

Following its initial release on Android in late August, the Khedamet mobile application is now available to iOS users. The platform aggregates various public services, ranging from administrative documents to social benefits, with the goal of reducing unnecessary travel and simplifying bureaucratic procedures.

A One-Stop Shop for Digital Public Services

Checking vehicle information, tracking administrative requests, or accessing specific social services from a smartphone: this is the core concept of Khedamet, Tunisia’s dedicated mobile app for digital public services.

Sofiene Hemissi, Minister of Communication Technologies, announced on Sunday that the app is now available on the App Store, following its first deployment on Android at the end of August.

The primary objective is to enable citizens to complete certain administrative tasks without having to physically visit government offices. By consolidating multiple services into a single digital space, the platform aligns with the national strategy for developing e-government.

Secure Access via E-Houwiya

Access to these services is secured through the Tunisian digital identity system, E-Houwiya, which serves as the gateway to this secure digital environment. Users can:

• View and update their personal data.
• Track the progress of their administrative requests.

Key Features and Services

Khedamet covers a wide range of daily life aspects, including:

• For Drivers:
  • View driving license and vehicle registration card (carte grise) information.
  • Check road tax status and traffic violations.
  • Schedule vehicle technical inspections.
• Civil Status & Administrative Documents:
  • Access various civil status records and administrative paperwork.
• Social Security & Health:
  • Access certain services provided by the National Health Insurance Fund (CNAM) and the National Social Security Fund (CNSS).
• Electronic Payments:
  • Pay certain fees and charges directly through the app.

Challenges and Future Outlook

While the platform offers significant convenience, its ultimate impact will depend on the breadth of services actually accessible and their progressive integration. True digitalization is not just about moving procedures to a screen; it requires ensuring that users can complete their tasks simply, without multiplying steps or having to return to physical counters to finalize requests.

The Ministry of Communication Technologies plans to enhance the app with new features. This evolution aims to:

1. Expand the number of available services.
2. Strengthen remote access to public benefits.

As the platform rolls out, it remains to be seen how effectively this centralization will reduce processing times and administrative burdens for Tunisian citizens.