Enda Tamweel Obtains Double Certification with Gold Level for Client Protection and A+ Rating for Social and Environmental Performance
Enda Tamweel, the country's first microfinance institution, has obtained the gold level in its new client protection certification from SPTF Cerise +. This is not the first time Enda has achieved this distinction, as it initially received the certification in 2015 as part of the Smart Campaign, making it the first microfinance institution in the MENA region to do so. The certification was renewed in 2020.
In addition to this achievement, Enda Tamweel has also obtained an A+ rating for its social and environmental performance, its second rating. With these two distinctions, Enda Tamweel has set itself apart as a leader in client protection, adhering to universal standards for social and environmental performance management.
The institution has taken two new steps in its continuous improvement strategy for service quality and customer-centric offerings, promoting financial, economic, and social inclusion.
"Enda Tamweel is deeply committed to responsible financing. Our engagement extends not only to our clients but also to all our stakeholders. Our ambition is to contribute to all positive transformations in society by aligning ourselves with universal standards for social and environmental performance management and client protection. We are proud to be among the first microfinance institutions to receive these awards. These distinctions reinforce our position as a responsible institution at the local and regional levels. They also testify to the trust placed in us by all our stakeholders as an engaged institution," said Mohamed Zmandar, General Manager of Enda Tamweel.
The Client Protection Certification is based on 8 protection standards:
- Appropriate product design and delivery
- Prevention of over-indebtedness
- Transparency
- Responsible pricing
- Fair and respectful treatment of clients
- Client data confidentiality
- Complaint resolution mechanisms
- Governance and HR
Similarly, the social and environmental rating is based on 7 universal standards:
- Social strategy
- Engaged leadership
- Client-centered products and services
- Client protection
- Responsible human resource management
- Responsible knowledge and returns
- Environmental performance management
The certification is designed to objectively evaluate how an organization deploys the necessary policies and operational practices to protect its clients. The social and environmental rating, on the other hand, assesses an institution's alignment with universal standards for social and environmental performance management, taking into account factors such as the institution's scope and social and environmental responsibility.
Enda has developed a group vision that puts the client at the center of its concerns, relying on a complementary and synergistic model thanks to the action and expertise of its three entities. This position gives it a major role in achieving sustainable development goals through the inclusion of the most vulnerable populations.
