Royal Air Maroc Tops African Airlines in 2025 AirHelp Score
In 2025, the AirHelp Score ranking, a benchmark that scrutinizes punctuality, passenger satisfaction, and complaint handling, crowns Royal Air Maroc as the top-rated airline in Africa. With a score of nearly 7/10, the Moroccan airline clearly takes off from its Maghreb competitors, who continue to fly closer to the ground in the global ranking. Note that Air Arabia also features in the ranking.
Royal Air Maroc's Success Factors
This performance by Royal Air Maroc is no coincidence. It is based on three solid pillars:
- Punctuality: A respectable score of 6.7/10, sufficient to avoid keeping travelers waiting and watching the clock instead of the boarding schedule.
- Customer Service: An efficient service with a score of 6.7/10, capable of handling complaints without turning each case into a battle.
- Passenger Reviews: Overwhelmingly positive reviews with a score of 7.7/10, particularly regarding comfort and onboard hospitality, proving that the staff's smile remains a timeless asset.
How Do Other Regional Airlines Compare?
- No Algerian airline (such as Air Algérie) is featured in the 2025 global ranking published by AirHelp among the 117 airlines.
- Meanwhile, Tunisair's overall score has improved by about 1 point, from 3.6/10 to 4.7/10 between 2024 and 2025. Overall, no Maghreb airline has yet reached the global top, but Tunisair must particularly focus on its weaknesses to avoid losing more ground.
