BH INVEST Closes 2025 on a High Note
BH INVEST, a subsidiary of the BH Group and one of the leading brokerage firms in Tunisia, is ending 2025 on a high note. For the second consecutive year, it has won the prestigious international label "Customer Service of the Year 2026" in the "Brokerage Firm" category. This distinction comes after a first award received at the end of 2024, as well as its ISO 9001 certification in 2025.
A Testimony to Perseverance and Quality
This new recognition, celebrated on December 16, 2025, is a testament to the perseverance and solidity of the quality approach implemented by BH INVEST for the well-being of its clients. It is the result of the concerted efforts of all BH INVEST teams, fully mobilized around a common ambition: the continuous improvement of service quality and customer relationships.
Effective Processes and Commitment to Excellence
This award proves the effectiveness of the processes put in place and the daily commitment of employees to offer an impeccable customer experience, meeting the most demanding standards. With this new achievement, BH INVEST also confirms the alignment of its strategy with that of the BH BANK Group, which is resolutely committed to a dynamic of sustainable operational excellence, customer satisfaction, and profitable but also healthy and compliant commercial development.
Solid Foundations
The foundations of this approach are based on solid and structuring principles, such as transparency, reactivity, trust, and innovation, which are the pillars of the trust relationship established with its clients and partners.
A Group Committed to Excellence
It is worth noting that BH BANK has already obtained and maintained the MSI 20000 certification (resilience and financial performance), the ISO 9001-2015 certification, and the AML 30000 certification, which cover respectively the quality of international banking services and compliance with the fight against money laundering and the financing of terrorism.
Adapting to International Standards
Similarly, BH BANK was among the first banks in the market to successfully transition to the MX CBPR+ format in emission and reception, in accordance with SWIFT requirements and the mandatory transition to ISO 20022 standards before November 22, 2025.
