BH Bank Holds Ordinary General Assembly for 2024
The Ordinary General Assembly (AGO) of BH Bank, related to the 2024 exercise, was held on April 26, 2025, at the Bank's headquarters.
During the opening of the AGO, Mr. Taoufik MNASRI, President of the AGO, highlighted that despite a difficult national and international context, exacerbated by international circumstances and a generalized tightening of monetary policies worldwide, BH Bank continued to develop its activities with determination, serenity, and a focus on optimizing its profitability and improving its market share.
The Bank has rationalized its governance, reinforced its compliance and risk management systems, pursued the cleanup of its credit portfolio, and accelerated the recovery process. It has also finalized its strategic projects for 2023/2026, covering the diversification of its funding sources, staff training and qualification, process digitalization, product and service offerings, network optimization, and control function reinforcement.
These efforts have been crowned with positive results, both at the Bank and Group levels.
Mr. MNASRI added that 2024 was also marked by the Bank's continuous efforts to improve service quality and customer relationships, based on transparency, reactivity, trust, and innovation principles.
The Bank has obtained certifications such as MSI 20000 (resilience and financial performance) in 2023, ISO 9001-2015, and AML 30000 in 2024, covering banking service quality, anti-money laundering, and combating terrorism financing.
On the side of the Bank's subsidiaries, BH INVEST received the best customer service award for 2024 and obtained the ISO 9001 standard.
The Bank has also worked to ensure a group communication synergy, promoting corporate culture and publicizing its subsidiaries' products and services.
Furthermore, Mr. MNASRI affirmed that, in addition to its commercial development and profitability improvement efforts, the Bank has played its role in social responsibility through several agreements with the Ministry of Education, the Ministry of Family, Women, Children, and the Elderly, and the Ministry of Vocational Training and Employment to support community enterprises.
At the end of his intervention, Mr. MNASRI expressed confidence in the determination of the General Management and the commitment of all Bank staff, as well as the support of shareholders, to overcome new challenges and consolidate the achieved performances.
Next, Mr. Lotfi BEN HAMMOUDA, Interim General Manager of BH Bank, took the floor, stating that despite exceptional circumstances, the Bank has demonstrated resilience and adaptability in managing the constraints it faced. It has thus achieved positive results, thanks to significant efforts in cleaning up its credit portfolio and improving its financial performance.
Mr. BEN HAMMOUDA added that the Bank has adopted a profitable and healthy commercial development approach, placing social and environmental responsibility at the heart of its development strategy.
He indicated that the Bank has pursued the implementation of its strategic plan, focusing on proximity, customer care, innovation, and service quality improvement.
The client resources have recorded a growth of (+2.9%) in 2024, allowing the Bank to gain a market share of (9.3%).
On the other hand, Mr. BEN HAMMOUDA specified that the Bank has continued its efforts to finance the economy, with a total of 12,256.9 million dinars in gross credits to customers, placing it third among banks with a market share of (12.9%).
He noted that the upward trend observed in the Bank's activity, the intensification of commercial operations, and the recruitment of new customers have had a positive impact on the net banking product, which has recorded a growth rate of (+11.9%), reaching 744.2 million dinars.
As for general expenses, they have increased by 19.5 million dinars (+8%) compared to 2023, mainly due to a salary increase of 13 million dinars and general operating expenses of 6.4 million dinars.
Given the evolution of the net banking product (+79.2 MD), the gross operating product has reached 489.7 MD, recording an improvement of (+13.3%) compared to 2023.
Regarding provisions, a amount of 349.6 million dinars has been recorded, compared to 159.9 million dinars in 2023.
The Bank closed the 2024 exercise with a net result of 70.4 million dinars, compared to 140 million dinars in 2023, recording a decrease of (-49.7%) due to the increase in risk costs.
Mr. BEN HAMMOUDA highlighted that, in parallel with the Bank's activity development, most subsidiaries have achieved good results, and the Group has realized a net profit of 71 million dinars in 2024, compared to 143 million dinars in 2023.
He recalled that the Bank will continue to implement its 2023/2026 strategy, focusing on customer proximity, service quality, innovation, and social responsibility.
Concluding his intervention, Mr. BEN HAMMOUDA reiterated the Bank's commitment to playing its role in supporting community enterprises, financing the economy, and accompanying public investments.
Finally, the President of the AGO, Mr. Taoufik MNASRI, assured that despite the difficult national and international context, the Bank, with the strong support of its shareholders, will continue to develop its activities, pursue the implementation of its strategic projects, and improve its results.
