Systemic Risks, Digital Revolution, and Evolving Expectations: The Future of the Insurance Industry
The insurance sector is facing unprecedented challenges, driven by systemic risks, the digital revolution, and growing customer expectations. On April 8, 2025, the ESPAF Business School organized its first conference, bringing together professionals, experts, and academics to reflect on the future of the industry.
A Sector in Accelerated Mutation
The risk landscape is evolving at an unprecedented pace, with natural disasters, cyber threats, geopolitical instability, and pandemics. According to Stéphane Loisel, Professor at Cnam and holder of the Actuarial Science and Risk Chair, this transformation marks a profound rupture: "risks have become more difficult to estimate, model, and their effects can be dramatic. We need to review our evaluation and anticipation methods."
In the face of this growing complexity, new technologies are emerging as key allies. Artificial intelligence, big data, and dynamic insurance products are becoming strategic pillars for the sector. "AI not only enables personalized customer relationships but also streamlines claims processing and adjusts offers in real-time," explained Anis Matoussi, Director of the Institute of Risk and Insurance (IRA) and the Actuarial School of Le Mans.
The Need for Continuous Skills Upgrading
This upheaval implies a permanent need for skills upgrading. The era of algorithms and data requires professionals to master new tools and integrate a logic of continuous training. "Insurance careers are evolving rapidly. We need to anticipate skill needs and adapt training programs accordingly," insisted Stéphane.
Rassem Ktata, President of the Tunisian Association of Actuaries, General Manager of Nextcare and Allianz Partners, brought a local perspective to these global challenges. He highlighted the similarities with international dynamics while emphasizing Tunisian specificities. "International cooperation is essential. No country can face these challenges alone," he affirmed.
The Need for a Rethink of the State's Role
Another point of consensus was the need to rethink the role of the State in the face of systemic risks, too vast to be covered by insurers alone. "The State must intervene as a regulator and guarantor to ensure structural stability and protect vulnerable populations," Rassem reminded.
This conference, praised for the quality of its interventions, confirmed the sector's willingness to adapt to a constantly changing world.
